FAQ

All Brow Code orders are shipped from our warehouse in Australia. If you’re based in Australia, we ask that you allow up to 5 business days for delivery. International orders take up to 10 business days for delivery.

Delivery fees vary in price depending on your location and the weight of your order. A final shipping fee will be calculated at checkout once the products have been added to your cart and your address has been placed into the required fields.

We do not deliver to PO Boxes, HC Boxes, and Parcel Lockers. Please ensure you use a business address or home address for us to deliver to when placing your order.

If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your order. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.

We sincerely apologise, we are currently unable to ship to the following countries. We are working towards finding a way to safely and efficiently deliver to you.

Åland Islands, Andorra, Bouvet Island, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Curaçao, French Southern Territories, Guernsey, Heard & McDonald Islands, India (1 of 37 states), Isle of Man, Italy, Jersey, Mayotte, Mexico, Monaco, Norfolk Island, Palestinian Territories, San Marino, Sint Maarten, South Georgia & South Sandwich Islands, South Sudan, Spain, St. Barthélemy, St. Helena, St. Martin, St. Vincent & Grenadines, Svalbard & Jan Mayen, U.S. Outlying Islands, Western Sahara

After your order has been processed, please allow 1 to 3 business days for your package to be dispatched from our warehouse. The time it takes for your order to be dispatched may slightly alter during sale periods.

Carriers generally take 1 to 2 business days to register your updated shipment status. If your tracking number still isn’t working, please reach out to the Brow Code support team at hello@browcode.com.

Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows. Simply follow the 3 step process to get all your brow hairs to stand in your desired direction. We recommend pairing lamination with tint to achieve bold and enhanced results.

When Step 1 (Brow Perming Solution) is applied, the chemical process breaks down the bonds within each hair, allowing them to morph and move into a new shape. When Step 2 (Brow Fixing Solution) is applied, the hair bond remodels into a new shape. Step 3 (Brow Keratin) is applied at the end of the treatment to restore moisture back into the brows and skin.

If you follow the correct aftercare, the results will last between 6 to 8 weeks. We recommend applying Brow Gold Oil to the brows every day to restore moisture back into the brows. For maintenance, your laminated brows will need to be styled every morning by brushing and setting the hairs in place.

The instructions for all our products are outlined under the product description on the website.

By following the correct aftercare, you can achieve longer-lasting results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

• Keep brows completely dry.
• Use Brow Gold Nourishing Growth Oil daily to keep the brows nourished and hydrated.
• Do not apply make-up or undertake further eye treatments.
• Avoid swimming, saunas, and working out. Any excess moisture can cause a slight curl or frizz to the brow hair.
• Do not allow prolonged exposure to direct sunlight or heat.
• Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.
• No self-tanning products should be used on the face for one week prior and 48 hours after treatment.

Yes, you can pair lamination and tint. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Lamination is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

Henna is a more natural approach to brow tinting. Henna is a natural dye made from a plant known as hina or the henna tree. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area.

If you follow the correct aftercare, Brow Code Henna lasts up to 10 days on the skin up to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

The instructions for all our products are outlined under the product description on the website.

By following the correct aftercare, you can achieve longer-lasting henna results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

• Do not rub the treated area.
• Avoid heat treatments.
• Do not apply brow makeup.
• Avoid sunbathing and sun exposure.
• Avoid swimming, saunas, and sweating.
• Do not exfoliate the brow area as this will cause the Henna to fade quicker.
• Exposure to the sun and UV lights for long periods will cause the henna to fade quicker.
• Apply Brow Code Brow Growth Oil daily to keep brows nourished and healthy.
• Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

We do not recommend pairing lamination and henna together. Lamination causes the hair to become incredibly porous, which causes henna to react extremely fast. Henna requires a long developing time, which means the brow hairs will over process before the stain has a chance to develop. If you would like to offer both services together, we advise completing the process across 2 separate days, which will give the lamination 24 hours to develop before applying the henna.

Yes, you can pair lamination and tint. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Henna is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows. Our richly pigmented tint range stains the skin as well as the brow hairs.

Brow Code Tint lasts up to 7 days on the skin and up to 3 to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

The instructions for all our products are outlined under the product description on the website.

By following the correct aftercare, you can achieve longer-lasting tint results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

• Avoid using makeup and facial cleansers around the brow area.
• Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools.
• Avoid exfoliating and using anti-aging products around the brow area.
• Avoid using any self-tanning products on the face for around two-three days on either side of the treatment.
• Avoid the temptation to over-touch the brow area after treatment. Touching with hands/fingers can lead to oils entering opening pores and clogging them.

Yes, you can pair lamination and tint. We recommend applying tint in between steps 2 and 3 of the lamination process. Alternatively, you can tint the brows 24 hours before or after completing the lamination treatment.

Yes, our tint is safe for pregnant and breastfeeding women. However, we always recommend consulting with your healthcare professional first.

We offer the Microwaveable Brow Wax, which is a hard wax and does not require any strips.

The instructions for all our products are outlined under the product description on the website.

The Microwaveable Brow Wax generally takes 80 seconds to heat up, however, please note that this will vary depending on the microwave’s wattage.

Navigate to the item you would like to purchase and click “add to cart”. If you do not have the option to add to cart it may be because the item is currently out of stock or you are not logged into a trade account but are trying to purchase trade-only products.

To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on the cart button when you are ready to finalise your purchase. Follow the prompts to place your order.

If you wish to change the delivery address for an order, please email hello@browcode.com with your full name, email address, and order number. We are unable to edit orders that have already been fulfilled, so we suggest reading your address details thoroughly to ensure all information is correct.

We accept all major credit and debit cards worldwide. Amex. AfterPay, PayPal, and Splitit are also available.

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. If you’re still having problems processing the payment, please contact hello@browcode.com.

We’re so sorry your order arrived damaged, faulty or broken. Please email support@browcode.com within 2 weeks of receiving your order with your full name, order number, and clear photos of the conditions of your parcel and/or products. Our support team will inspect the damaged package so they can assist you further.

If you wish to return an item please email support@browcode.com within 2 weeks of receiving your order with your order number and your reason for return or refund for approval.

If you receive the wrong product in your order, please email support@browcode.com within 2 weeks of receiving your order with your full name and order number.